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June 19, 2020 9:40 AM

Notice: Utility Disconnect Will Resume July 1, 2020

Dear Utility Customer, as of July 1, 2020 the City of Lake Wales will resume disconnections of utility services for non-payment. Penalties and non-payment fees will resume being applied as of August 1, 2020. If you are in need of a payment extension, please contact our office to make arrangements. Customers are encouraged to continue to utilize online services for Utility Billing purposes. If you have any questions, please call Customer Service at: (863)676-4775. Utility payments can be mailed to: P.O. Box 1320 Lake Wales, FL 33859, made online at: secure.lakewalesfl.gov or placed in the Utility Payment Drop Box located on the east side of the City Administration Building. Utility Payments can also be made via the automated phone payment system by calling the number listed below. The City of Lake Wales also offers on line web chat for any inquiries that you may have. To utilize this service, please visit the City website and choose the chat option on the bottom right hand side of your screen. Qualified Polk County residents and small business owners may now apply online for financial assistance through Polk's portion of the federal Coronavirus Aid, Relief, and Economic Security (CARES) Act grant. The online application process will require residents and business owners to fill out a form, and attach verifying documentation with the application. Please visit: https://www.polk-county.net/polk-cares-2020. The City of Lake Wales is working tirelessly to seamlessly provide municipal services as we constantly maintain a healthy work environment for our dedicated employees and customers. We appreciate our support in helping our community. We are all in this together. Be Well.

Important Numbers:
Utility Billing Payments: (844) 323-8134
Republic Services: (863) 665-1489
Planning & Development: (863) 678-4182 Ext 714
Public Services: (863) 678-4182 Ext 277
Cemetery Division: (863)678-4182 Ext 225
After Hours Water Emergency: (863) 632-2349

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