News Flash

City Administration

Posted on: July 21, 2021

Welcoming the City's new Virtual Assistant, Sandy!

Sandy the Sandhill Crane

The City of Lake Wales is excited to introduce you to Sandy!

Available on the City’s website live chat, Sandy is our new virtual assistant. Available 24 hours a day / 7 days a week to answer your questions!

The City implemented the live chat feature in May 2020, which allows the community to chat online with City staff. The addition of Sandy allows for a wider range of topics to be answered, as well as, virtual assistance outside of standard business hours. In the event Sandy is unable to solve your question, you will have the option to send a message to a City representative.

Visit and click “Chat with Us” to get started with Sandy.

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