Customer Experience

The Customer Experience Dashboard shows various department data across 3 customer experience focused key performance indicators. Click within the legend on the right side of any chart to filter the view to that specific department. Review the Methodology section for more information.

Contact Michael Manning at mmanning@lakewalesfl.gov or (863) 678-4182 Ext. 254 with questions, comments or concerns.

2021 ICMA Certificate of Achievement in Performance Management